KEY RESULTS
Increased resident move-in's from an average of 1-2 per week to 4-6 per week
Reduced marketing referral to clinical assessment timeline from an average 3 days to 1 day
Increased care team retention by 60%
Decreased agency staff by 100%
Generated 4 family referrals within 6 months
Increased vendor (home care & hospice) referrals from 0 to monthly
BUSINESS CHALLENGE
A 118-unit assisted living and memory care community was falling behind in forecasted resident census due to ongoing nurse attrition. This resulted in a lack of clinical resources to perform comprehensive move-in assessments and care coordination administrative tasks.
OUR SOLUTION
We implemented a Move-in Coordination Nurse to partner with the onsite Marketing and Director of Nursing. This solution immediately increased census by performing timely assessments and efficient care coordination.
